Frequently Asked Questions
Look up a Question, if we haven't answered it you can email us
Most Popular Questions
If I place my order today, when will I receive my Tresses?
Orders placed online will ship within 3-5 business days. This is to ensure you that your tresses are hand picked to match, and cleaned just for you. This excludes custom orders and orders placed during major sales and promotions.
I ordered online, but want to cancel, Can I do that?
We are sorry, once an order is submitted, it may not be canceled or refunded. We encourage customers to pay close attention to their order details carefully before submitting their order.
In the event that I miss my hair appointment as a result of a delayed delivery, will MAD & Co. Luxurious Tresses cover the cost of my Hair Appointment and/or cancellation fees.
No,MAD & Co. Luxurious Tresses will not cover or pay for any fees associated to the cancellation of hair services and appointments. Please wait to receive and confirm your items purchased before confirming any and all hair appointment and services.
Can I cancel my order?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at INFO@MADHAIREXTENSIONS.COM. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to INFO@MADHAIREXTENSIONS.COM and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.